Automate customer interactions, lead qualification, and support via WhatsApp Business API — powered by AI that understands natural language and handles complex workflows.
Overview
WhatsApp has 2B+ active users. I build AI-powered WhatsApp agents that handle conversations 24/7, qualify inbound leads, process orders, and escalate to human agents when needed — using Twilio or Meta Cloud API with a robust FastAPI backend.
Process
Workflow Mapping
Map your customer journey: what queries arrive, what decisions need to be made, and when to escalate.
WhatsApp Setup
Configure WhatsApp Business API via Twilio or Meta Cloud, set up webhook handlers and phone numbers.
AI Agent Build
Build the conversational AI with function calling (CRM lookups, order queries, appointment booking).
Integration
Connect to your CRM, helpdesk, or backend APIs using secure webhooks and REST calls.
Launch & Monitor
Deploy with uptime monitoring, fallback escalation paths, and weekly analytics reports.
Benefits
Deliverables
FAQ
WhatsApp Business API through either Twilio or Meta Cloud API, depending on what fits your account and volume.
Conversations are escalated to a human agent through an escalation flow with notifications, so customers are never stuck with the bot.
Yes. The agent uses function calling to query your CRM or backend, look up orders, or book appointments during the conversation.
It connects to your CRM, helpdesk, or backend APIs over secure webhooks and REST calls, mapped during the workflow-mapping step.
The deliverables include an analytics dashboard for conversation metrics and uptime monitoring after launch.
Live Examples
Real projects built using this service
From the Blog
Deep-dives on the techniques behind this service
